Privacy Policy

Overview

Positives (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and membership services.

Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Mobile phone number, if you choose to provide it, and whether you opted in to receive text messages
• Payment information (processed securely through Stripe — we never store card details)
• Usage data and activity within the Positives platform
• Communications you send us

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Positives membership experience
• Process transactions and send related information, including receipts
• Send you practice reminders and membership communications (you may opt out at any time)
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve our platform

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform (such as Stripe for payment processing and Supabase for data storage), subject to confidentiality agreements. We may also disclose information if required by law.

Mobile Information and Text Messaging

If you provide your mobile phone number and check the box to opt in, we (or our text messaging platform acting on our behalf) will send you SMS text messages related to Positives, such as daily challenge reminders and coaching appointment reminders. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP or emailing support@positives.life.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may request deletion of your mobile number and consent record at any time by emailing support@positives.life or by replying STOP to any message. We will remove your mobile information from active messaging lists promptly upon request, subject to any records we are required to retain for legal or compliance purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data is encrypted in transit using TLS. Payment data is handled exclusively by Stripe, which is PCI DSS compliant. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@positives.life.

Cookies

We use a mix of essential cookies and limited analytics or attribution cookies.

• Essential cookies keep you signed in, maintain your session, and support secure access to member features.
• Analytics cookies help us understand high-level site usage and important product events so we can improve the Positives experience.
• Attribution cookies help us understand when a visitor arrived through an approved referral or affiliate link.

We currently use service providers including Google Analytics for product and website measurement and a third-party affiliate-tracking provider for referral attribution. We do not use third-party advertising cookies to build ad audiences or sell your personal information. You can control cookies through your browser settings, but disabling some cookies may affect login, checkout, referral attribution, or other core site functions.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of Positives after changes become effective constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, please contact us at support@positives.life.